1. Introduction

1.1. These clauses (hereinafter referred to only as "Terms and Conditions") owned by Kristal Promotional SRL (hereinafter referred to as "seller") regulate the rights and obligations arising from or pursuant to the purchase agreement (hereinafter referred to as "purchase contract ") concluded between the Seller and any other person or entity (hereinafter referred to as the "buyer") through the Seller's online store. The online store is managed by the Seller on the website at www.obiectepromotionale.eu, through a web interface (hereinafter referred to as "online shopping").

1.2. Also, the clauses regulate the rights and obligations when using the web page managed by the Seller at the address www.obiectepromotionale.eu (hereinafter referred to as the "web page") as well as other related legal relations. The terms and conditions do not apply where a person intends to purchase goods from the seller for resale in the course of their business.

1.3. The terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are written in Romanian.

2. User Account

2.1. The buyer has the opportunity to create a personalized account on the web page. As soon as the user is registered, through the registration interface (hereinafter referred to as "user account"), he can order products, update, modify his personal data, can view the order history, delivery dates, discounts or coupons and available gifts and the list of preferences. Also, the Buyer can order goods without registration, directly from the web interface of the online store.

2.2. The buyer is obliged to provide correct information both to register on the site and to order goods. The buyer is obliged to update the data mentioned in the user account following any change that occurs. The data mentioned by the Buyer in the user account and in the product order are considered correct by the Seller.

2.3. Only persons over the age of 16 have the right to register on the Seller's page.

2.4. Access to the user account is secured by email address and a password. The Buyer is obliged to maintain the confidentiality of the information necessary to access the user's account and is aware that the Seller is not liable for the Buyer's failure to comply with this obligation.

2.5. The buyer must not allow the use of a user account by third parties.

2.6. The buyer is aware that this user account may not be available continuously, especially during the necessary maintenance of the hardware and software of the supplier and of third parties.

3. Conclusion of the purchase contract

3.1. The web page contains a list of products offered for sale, including the prices of each individual product. The sale offer of the goods and the prices of the goods remain in force as long as they are displayed on the web page of the online store and the campaign period has not expired, in if it was part of a campaign. This clause does not limit the Seller from entering into a contract of sale on individually negotiated terms.

3.2. The web page also contains information on the costs for the delivery of packaged goods. Information on the costs of delivering properly packaged goods is listed on the web page of the online store.

3.3. To order goods, the Buyer fills in an order form on the web page of the online store. The order form contains information in particular about:

3.3.1. ordered goods (on the web page, the Buyer orders goods using an "Add to basket" button in an electronic shopping basket),

3.3.2. the method of payment for the purchased goods, details on the available methods of delivery of the ordered products and

3.3.3. information on the costs associated with the delivery of goods (hereinafter referred to as "order").

3.4. Before sending the order to the Seller, the Buyer is allowed to check and change the entered data, in order to have a chance to detect and correct errors during the entry of the order data. The buyer sends the order by clicking on "Complete the order". The data specified in the order are considered by the Seller to be correct. Immediately after placing an order, the Buyer automatically receives the order confirmation to the email address/phone number provided during registration or during the placing of the order, together with the related invoice.

3.5. The contractual relationship between the Seller and the Buyer arises as soon as the acceptance of a delivery order (acceptance) takes place, which is sent to the Buyer by e-mail/telephone, according to the data provided by the Buyer.

3.6. The Buyer acknowledges that the Seller is not obliged to conclude a purchase contract, especially in case of significant breaches of the Buyer's obligations to the Seller.

3.7 - By placing the order you agree with the delivery and return conditions practiced by the online store

4. Cost of goods and terms of payment

4.1. The Buyer pays the Seller the price of the goods and any costs associated with the delivery of the goods under the purchase contract in accordance with the methods provided in the order form, if the Seller does not provide other payment methods.

4.2. In addition to the purchase price, the Buyer will pay the costs associated with packaging and delivery at an agreed rate. The purchase price includes the costs associated with the delivery of the goods, unless otherwise specified.

4.3. Payment will be made upon delivery, the purchase price is payable upon receipt of the goods.

4.4. Following the conclusion of the contract for the sale of a good, the Seller is obliged to issue an invoice following payment by the Buyer, in accordance with legal regulations.

5. Cancellation of the contract

5.1. The buyer thus acknowledges that he cannot withdraw from the purchase contract in the following cases: the return of goods that are susceptible to damage, the supply of sealed goods that cannot be returned for reasons of health protection or for reasons of hygiene and which have been unsealed by the Buyer, the supply of goods which are, after delivery, according to their nature, inseparably mixed with other elements.

5.2. If the conditions are not met in accordance with art. 5.1. and it is about other contract cancellation conditions, the Buyer has the right to withdraw from the contract within 14 (fourteen) days of receiving the order, a term which the Seller extends to 90 days, from the receipt of the goods, and in the case of the delivery of a product in several parcels with different delivery terms, the 90 days will be calculated from the receipt of the last parcel. Withdrawal from the contract must be sent to the Seller as mentioned above.

5.3. In the case of withdrawal from the contractual purchase clauses in accordance with art. 5.2., the contract is canceled from the beginning. The goods must be returned to the Seller within fourteen (14) working days from the sending of the request to cancel the contract by the Buyer. If the Buyer withdraws from the contract, he bears the cost of returning the goods to the Seller, even if the goods cannot be returned to the usual address. The goods must be returned to the Seller undamaged and in the original packaging.

5.4. In accordance with art. 5.3. The Seller has the right to examine within three (3) days of the Buyer's receipt of the returned goods, in particular, to determine whether they are not damaged, worn or partially used.

5.5. In case of withdrawal from the purchase contract according to art. 5.2. The Buyer has the obligation to return the goods within fourteen (14) days, in the same way in which the Seller delivered them. Also, the Seller has the obligation to return the amount collected following the purchase contract, unless otherwise agreed with the Buyer - if he has other orders launched that need to be paid. The Seller is not obliged to return the money to the Buyer, until he returns the products or provides proof of their return.

5.6. The Buyer acknowledges and accepts that in case of damage, wear or partial use of the returned goods, the Seller is entitled to compensation for the damages suffered. He has the right to compensation, so the Seller has the right to unilaterally decide to what extent he will comply with the Buyer's claims for restitution of the purchase price.

5.7. Until the time of receipt of the goods by the Buyer, the Seller may withdraw from the contract at any time. In this case, the Seller returns the purchase price, without undue delay, by bank transfer to an account specified by the Buyer.

5.8. If the Buyer agrees to accept a gift together with the purchased goods, this gift must be returned together with the goods, if one of the parties cancels the contract. The buyer loses the right to the gift.

For more details on the Product Exchange and Return Policy, please access the following link

6. Packaging and Delivery

6.1. If the Seller is required to deliver the goods to an address specified by the Buyer in accordance with the purchase contract, the Buyer is obliged to accept the goods upon delivery. If the Buyer does not take delivery of the goods, the Seller has the right to cancel the sales contract.

6.2. If the goods have to be delivered repeatedly due to the Buyer, or in any other way than mentioned in the order, the Buyer is obliged to pay the costs associated with repeated deliveries, respectively the costs associated with other delivery methods.

6.3. When picking up the goods from the courier, the Buyer is obliged to check the integrity of the packaging of the goods, as well as to notify the courier in case of any damage. In case of finding that the packaging has been opened without authorization, the Buyer has the right to refuse to take over the goods from the courier. By signing the delivery note, the Buyer confirms that the goods were untouched and in good condition during transport.

7. Rights in case of complaint

7.1. The rights and obligations of the parties, regarding the liability of the Seller, in case of defective execution, is regulated by the legislation in force.

7.2. The seller is responsible that the goods sold are in accordance with the purchase contract and are free from defects. In order for the good to be in accordance with the purchase contract, this good sold must have the quality and properties mentioned in the contract, confirmed by the Seller, manufacturer or his representative, or confirm the advertisements with descriptions, or qualities and properties of the same nature, which meet the requirements of the legislation and are quantitatively correct, of correct size and weight and correspond to the purpose for which the Seller certifies that they are used.

7.3. The claim of defective execution must be submitted by the Buyer to the telephone number: 0371 234 937. The claim is considered valid when the Seller takes possession of the goods returned by the Buyer. The dresses may differ in size depending on the pattern. Any complaint cannot be taken into account once the product is received soiled by: foundation, deodorant, perfume...etc any other type or form of dirt. The product must be received as it was delivered, without defects or signs of wear.

7.4. Seller governs any other rights and obligations of the parties regarding its liability with respect to product defect claims.

8. Other rights and obligations of the parties

8.1. The buyer acquires ownership of the goods by fully paying the purchase price.

8.2. The buyer certifies that both the software and other types of content of the web page of the online store (including the photos of the products offered) are protected by copyright. The buyer agrees not to undertake any activity that would allow him or a third party to intervene illegally by using the software or any content on the online store's website.

8.3. The buyer has no right to use the web page for the purpose of taking over commercial mechanisms, software or other actions that could negatively affect the operation of the web interface activity. The web page may be used only to the extent that such use is not detrimental to the rights of other customers and to the detriment of the Seller, or is inconsistent with the purpose of use.

8.4. This contract is subject to law. Any disputes arising between Workwear.ro and Clients/Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent courts in Romania.

8.5. The buyer is aware that the seller is not responsible for errors resulting from interference in inappropriate ways by third parties, on the site or resulting from the use of the web page.

9. Confidentiality and retrieval of personal data

9.1. The management of personal data, both the protection of personal data belonging to the Buyer or any user of the web page, or the transmission of this personal data, is done in accordance with the law in force, and you can find all the details here.

10. Use of cookies

10.1. So-called cookies are used on the web page. All about the terms and conditions in which they are used and how you can block them, you can find here.

11. Correspondence

11.1. All correspondence relating to the contract of sale must be in writing, by electronic mail, in person or by registered mail (at the sender's option). The buyer receives the correspondence to the e-mail address specified in the user account or in the order placed.

12. Final Provisions

12.1. If a relationship is related to the use of the website or the legal relationship of the purchase contract includes an international (foreign) element, then the parties agree that the relationship is governed by Romanian law. This does not affect consumer rights arising from general, binding legislation.

12.2. The seller is authorized to sell goods under a license and authorization for the purpose of carrying on business, and is not subject to any other authorization. The commercial inspection is carried out in the relevant office for the granting of commercial licenses.

12.3. If any provision of the Terms and Conditions is invalid or ineffective, that provision is replaced by a provision whose meaning comes closest to the valid one. The invalidity of a provision does not affect the other provisions. Changes and additions to the purchase contract or terms and conditions must be made in writing.

12.4. The purchase contract, including the terms and conditions, are archived by the seller in electronic format, which is not accessible.

DELIVERY

The order will go to the customer directly from the warehouse located in Poland. Delivery will be made by fast courier through the courier company GLS International on the territory of the European Union and GLS Romania on the territory of Romania.

Delivery is made within 5-7 working days anywhere in the country, from the moment the order is confirmed.

Exceptions are periods with a very large volume of orders, where the delivery deadline will undergo changes (for example, during Black Friday and/or Christmas).

An order placed on Friday will be delivered starting Monday the following week.

No deliveries are made on Saturday and Sunday.

When receiving the products from the courier, the customer has the obligation to carefully check the integrity of the package. If you find that it is damaged and / or unsealed, there is a suspicion of damage and / or missing products from the package, you have the right to refuse receiving the order. Please contact us either at the e-mail address office@obiectepromotionale.eu, or at the telephone number 0727605541 - Customer Relations Department, to communicate your acceptance or refusal. In the latter case, if you have made the payment on line, the value of the products will be returned to you. The responsibility for affecting the conformity of the products during transport, as well as the lack of one or more products in the package, rests entirely with the carrier. We are not responsible for the damages caused to the goods during the transport, except in the case where you inform us about their existence at the time of receiving the products.

Please notify us of any issues regarding possible defects/defects of the goods within 24 hours of receiving them.

Accepting delivery of the order from the courier is your confirmation that you have received an intact, sealed package. In this case, please keep both the packaging and the original labels of the products, as well as the documents that accompanied the order for a period of 30 calendar days from the date of receipt, in the event that, later on, during this period of time, you decide to make a return of goods. For more details on returns, please consult the "RETURNS" section.

From the date of delivery, all risks on the products are transferred to the Buyer.

Delivery cost

For each order, a fixed cost of 25 Euros (VAT included) will be charged, calculated at the BNR rate + 1% from the day the order is placed.

Depending on the number of products ordered and the stock available at the time of ordering, an order may have several associated deliveries, but regardless of their number, the transport fee will be charged only once, when appropriate. After processing orders in the warehouse, each customer will receive by email the shipment tracking number/numbers (AWB) associated with their order.

Payment of products

Payment for workwear.ro products is made:

- Online with the card (Visa/Visa Electron/Maestro/MasterCard).) through the Mobilpay platform. If you have chosen the payment method "Online by bank card", it is necessary to fill in a form with the information about your card on the secure page of the payment processor. For customer protection, all transactions are checked both automatically, using specific algorithms, and by human operators, to help prevent fraudulent transactions. Transactions are processed in the 3D Secure system. Important to know! - No commission is charged for bank card payments!

-Bank transfer to account RO72 BTRL 0430 1202 K913 62XX, opened at Banca Transilvania.

- Online in equal installments without interest via credit card issued by Banca Transilvania. After you enter the card number on the payment processor page, the system will automatically detect if it is a card eligible for payment in installments, at one of the banks approved by the store and will display a list where you can choose the number of installments you want.

(Star BT Program)

Now it's easier to buy everything you want with the STAR card from Banca Transilvania.

Have you chosen the products you want? With the STAR card you can pay in 2 or 3 INSTALLMENTS without interest.

Included in the STAR Card program are the shopping cards: STAR Forte, STAR Gold, STAR Platinum, STAR Forte for Doctors.